![]() To request a refund, see Returning items you bought from the Microsoft Store for exchange or refund. To update your credit card or payment method, see Change the payment method or credit card linked to your Microsoft account. For additional help, see Change how you pay for a Microsoft subscription. To change how you pay for a subscription, switch billing frequency, or cancel, select Services & subscriptions. If needed, you can cancel an order or pre-order from the Microsoft Store. If you're using assistive technology, learn about Microsoft account dashboard accessibility features.įor unexpected purchases or charges, investigate a billing charge from Microsoft. If you have more than one Microsoft account, sign in to each one to check your order history.Īvoid surprises and view purchases made by members of your family group! Have more input on purchases made, whether you want to approve or deny purchase requests, set spending limits, or give your family member an allowance to spend in the Microsoft Store. Make sure you're signed in with the Microsoft account you used to make the purchase. Here are some things you can try if something isn't right: Check back later to see the progress of your order. Recent purchases may not have a status right away. Pending orders may require updated information or change of payment method. If the status of your order is Shipped, check for a Track Shipping link below the status. If you bought a physical item from the Microsoft Store, and we're shipping it to you, you can check the status on the order history page. If you have a question about your orders, select Order help. To print an order or its tax invoice, select Order details > Print / Tax Invoice. To see past orders and past purchases, use the Show and Ordered within filters. Make sure you sign in with the account you used to make the purchase. Please note that Klarna manages your payment while the store is responsible for all other aspects concerning your order.To review app, game or subscription purchases, track orders or view and print invoices, sign in to the order history page on your Microsoft account dashboard. Good to know: if you receive store credit, for example a gift card, your payments to Klarna are still due. If you have any questions regarding the status of your return or refund eligibility contact the store directly. How your refund will be processed depends on the payment method you used. Once the store has adjusted your payment plan we will notify you, and send an email, with the new balance. If you have returned goods ordered online to the physical store keep proof of the return until your return has been registered. Goods ordered online returned to the physical store If after 21 days your return is not registered correctly by the store we can always support you if you provided the required returns information.Īnd always be sure to keep copies of your correspondence or proof of your attempts to contact the store. ![]() ![]() Submit the information at any time in the app – follow the prompts to enter the tracking details & the date you made the return. Heads up, if you later wish to return more items than you initially reported in the app, be sure to let the store know so your order details can be updated by the store. ![]()
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